Policies

Putting Nature First

Nature and bio diversity is at the forefront of everything we do, from installing birdboxes, hedgehog boxes, no mow zones, wildflower planting, encouraging the development of hedgerows, and using natural building materials, we ensure every job we do, in some way benefits nature. We are also RHS Horticulture qualified and work to the latest RHS standards and best practices.

With the ever expanding UK population, and subsequent house building, the UK is increasingly losing it's natural habitats, it is important we do what we can to maximise the potential habitats for animal and plant species in our outdoor spaces.

This is also a huge benefit to people who use these spaces; including staff and members of the public. Many studies have highlighted how being in outdoor environments surrounded by nature have improved physical health and reduced stress levels. There are also an increasing number of grants, subsidies and awards for businesses that commit to working to improve nature and bio diversity.

Full Outdoor Space Management

There are many services that we provide to our clients for a full list click here

But did you know that we are able to facilitate many more services via partnerships with highly vetted and skilled professionals within the local area, this includes all forms of hard landscaping, arboriculture work and more. This means a quick turnaround on quotes, and time saving for you as a business.

Prioritising the Customer

There is nothing worse than a lack of communication from contractors and tradesmen. There are two main aspects to our policy "prioritising the customer":

1) COMMUNICATION

We ensure that we communicate to the customer efficiently and timely in both quoting, and also arranging a time and day to do the job. Some of the work we do is sensitive to the weather, so we understand how

important it is to keep the

customer in the loop if any

changes to our arranged

visit is required.

2) POST VISIT SYSTEM FOR COMMERCIAL CLIENTS

As an owner or facilities manager of a commercial site, we understand that in the past it has been difficult to communicate with and also know what your grounds maintenance contractor has been doing. To alleviate this, we have implemented a post site visit system. This means that after each visit you will receive an email detailing what has been done, when we arrived on site, any areas of concern/ that need attention, as well as photos if necessary. Within this there is opportunity to speak to us directly to get replies to any questions you may have. This is included as standard in all of our service agreements to commercial customers.